At Jakkus Healthcare, we are committed to providing genuine medicines, healthcare products, and medical supplies of the highest quality. To ensure customer satisfaction and maintain product safety standards, please review our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
We accept returns only under the following circumstances:
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The product received is damaged or defective
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An incorrect product was delivered
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The product packaging is tampered with upon delivery
To be eligible for a return:
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The request must be made within 48 hours of delivery
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The product must be unused and in its original packaging
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Proof of purchase or order number must be provided
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Clear photos or videos of the issue must be submitted
2. Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items cannot be returned:
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Opened or used medicines and healthcare products
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Products damaged due to misuse or improper handling
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Items purchased during promotional or clearance sales
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Complimentary or free items
3. Return Process
To initiate a return, please contact us with the following information:
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Order Number
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Product Details
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Clear Photos or Videos of the Issue
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Description of the Problem
Our team will review your request within 2–3 business days and provide further instructions.
4. Refund Policy
Once the returned product is received and inspected:
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Approved refunds will be processed to the original payment method
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Refunds are generally credited within 5–7 business days, depending on your bank or payment provider
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Shipping charges are non-refundable unless the error was caused by us
If the return request does not meet our policy requirements, the return may be declined.
5. Damaged During Transit
If your order arrives damaged:
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Do not use the product
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Take clear photos of the package and product
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Contact us immediately with supporting evidence
After verification, we will arrange a replacement or refund where applicable.
6. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
7. Exchanges
We do not offer direct product exchanges. If a return is approved, a refund will be processed, and a new order may be placed separately.
8. Contact Us
For any return, refund, or cancellation inquiries, please contact:
Jakkus Healthcare
J. V. Rao: 9951313713
J. Ramadevi: 8367406293